At Xiaomi Store Kenya, we deliver genuine Xiaomi products across Kenya. This policy explains how shopping, processing, and delivery work when you order from our website.
Order processing
When you place an order on our website:
- You receive an order confirmation by email or SMS (if provided at checkout).
- Orders are processed on business days (Monday–Saturday, excluding public holidays).
- Most in-stock orders are prepared within 1–2 business days.
- You will be contacted if an item is out of stock or if we need additional delivery details.
Delivery areas
We deliver to major towns and cities across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and more. Remote areas may require extra delivery time or a pickup arrangement — we will confirm before dispatch.
Shipping costs
Shipping fees are calculated at checkout based on your location and order size. You will see the full delivery cost before you pay. Free or promotional delivery may apply during special campaigns — any active offer will be shown on the product or checkout page.
Estimated delivery times
- Nairobi: 1–3 business days after dispatch
- Other major towns: 2–5 business days after dispatch
- Remote areas: 3–7 business days, or as agreed with our team
Delivery times are estimates and may vary during peak seasons, weather disruptions, or courier delays.
Tracking your order
Once your order is dispatched, we may share tracking details or delivery updates via phone, SMS, or WhatsApp. For assistance, contact us with your order number.
Failed delivery & address errors
Please ensure your phone number and delivery address are correct at checkout. If a delivery fails because of incorrect details or the customer is unreachable, redelivery fees may apply.
In-store pickup
You may collect your order from our shop at Sawa Mall, Ground Floor Shop G6, Moi Avenue, Nairobi when pickup is offered at checkout or arranged with our team.
Authorized Reseller: We sell genuine Xiaomi products with official warranty support where applicable. Always verify product model and specifications before completing your purchase.
