Xiaomi Store Kenya (“we”, “our”, “us”) respects your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have.
Information we collect
- Account & order details: name, phone number, email address, billing and shipping address, order history
- Payment information: processed securely by our payment partners — we do not store full card numbers on our servers
- Communications: messages you send via WhatsApp, email, or contact forms
- Technical data: IP address, browser type, device information, and cookies (see below)
How we use your information
- Process and deliver your orders
- Provide customer support and order updates
- Improve our website, products, and services
- Send transactional messages (order confirmations, delivery updates)
- Comply with legal obligations
Sharing your information
We do not sell your personal data. We may share information with:
- Courier and delivery partners to fulfil orders
- Payment processors (e.g. M-Pesa, card gateways)
- Service providers who help us operate the website
- Authorities when required by law
Cookies
Our website uses cookies to remember your cart, preferences, and to analyse site traffic. You can control cookies through your browser settings. Disabling cookies may affect checkout and account features.
Data retention
We retain order and account information for as long as needed to provide services, resolve disputes, and meet legal and tax requirements.
Your rights
You may request access, correction, or deletion of your personal data where applicable. Contact us using the details below and we will respond within a reasonable time.
Security
We use reasonable technical and organisational measures to protect your information. No online transmission is 100% secure; please use strong passwords and keep your account details private.
Contact us
For privacy questions, contact Xiaomi Store Kenya via the phone number or WhatsApp on our website, or visit us at Sawa Mall, Ground Floor Shop G6, Moi Avenue, Nairobi.
Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
