Returns & Warranty: What’s Covered and How to Get Help

We want you to shop with confidence. Here’s how returns and warranty support work at Xiaomi Store Kenya.

7-day returns

Most items can be returned within 7 days if unused, in original condition, and with all accessories and packaging included.

Wrong or defective items

If you receive a wrong or defective item, contact us within 48 hours with photos and your order number. We’ll advise on replacement, repair, or refund.

Warranty support

Many Xiaomi products come with manufacturer warranty where applicable. Warranty claims may require inspection and serial number verification.

Fastest way to start

WhatsApp us with your order number and the issue, and our team will guide you step-by-step.