Many Xiaomi and Redmi products include manufacturer warranty where applicable. Warranty terms vary by model and are separate from our store return window.
Check the product page
When a warranty period is listed on a product, it comes from that product’s Warranty attribute or store notes. If no warranty period is shown, ask us to confirm coverage for your exact model before you buy.
How warranty claims work
Keep your proof of purchase. Warranty service may require inspection, serial number verification, and supporting documents. We will guide you through the manufacturer process where we can assist, but we cannot override manufacturer warranty decisions.
Returns vs warranty
Our short return window (see the Returns policy) covers eligible unused or defective items shortly after purchase. Manufacturer warranty covers faults that arise later under the maker’s terms.
Need help?
Contact Xiaomi Store Kenya with your order number, product model, and a short description of the issue. Use the phone, WhatsApp, or email details on our Contact page.
